Support
Need help with your group, a payment, or your account?
The fastest way to get help is to email kitabuyetu@gmail.com or call +254 717 548 646. If you're a member of a group, your chairperson, secretary, or treasurer can also raise an issue on your behalf.
Common questions
A payment didn't reflect in my account.M-Pesa payments are matched automatically, but if a reference number is missing or mistyped it may need manual reconciliation — reach out with the M-Pesa confirmation code and we'll help trace it.
I forgot my password. Contact support directly with your registered phone number so we can help you regain access.
I want to register a new group. You can start directly from the registration page — no need to contact us first.